We offer a free scaling service on our 3D printed items. If you would like any of our models in a different standard scale just add into the order notes. The standard scales we offer for free are 28mm, 32mm, 36mm Heroic. Please get in touch if you need anything outside of this and we can arrange a quotation.
We have a large repository of models from all of our designers that we are working through to publish to the store. If there is anything specific you are looking for please contact us and we will get them onto the store for you.
Printing Queries
We offer as standard true 8K resolution printing. Our xy resolution is 28microns which is incredibly fine. This means our models lose the least amount of detail during the printing process for fantastically deep detail.
After printing we remove all the supports, clean and wash your models and then final cure. Due to the way the resins function and how they are washed, your models are ready to prime straight out of the box.
On Occassion during the washing process tiny amounts of resin can persist on the model. When cured this can show as a small shiny section. This is checked during our Quality control checks and if deemed unacceptable will not be shipped. If you do feel something you receive is not acceptable please get in touch.
It is not uncommon that after washing and final cure that the models will still have blemishes and errors. During our QC we check for the following;
Supports are removed. Multi part models are all checked for fitment. You may find small areas are sanded to ensure we are happy the fitment. Model is complete with no failures. No chips or damage. The model is fully cured - Where models are hollowed we ensure they are washed and cured internally too. All parts are present and packaged correctly.
We are all human. There may be an instance where something may be missed. If you feel your model doesnt meet with your expectations, let us know ASAP and we will resolve this for you.
Commissions and Print Only Services
Yes we can! Just contact us with what you would like to have printed and we will get you a quotation. If it is for a single standard size model, we have a standard rate. For larger orders we apply a commercial printing rate.
Yes we can. We find that we work best up to medium sized print runs. Just get in touch and we will see how we can best service your needs.
Yes we can. We find that we work best up to medium sized print runs. Just get in touch and we will see how we can best service your needs.
We would be happy to discuss any special requests.
Packaging
All of our 3D printed items are shipping where possible in air-locked plastic bags to reduce movement and losses during transit. We then wrap the bags in packaging before placing in an appropriately sized cardboard box.
Where possible all of our packaging comes from recycled sources. Our power comes from renewable sources and we have installed Solar at the workshop. We are always looking into more ways to reduce our footprint and are looking at ways to ensure all packaging materials are recycled.
Deliveries
Our Free Delivery service is normally dispatched on Royal Mail 2nd Class post. There are times where we will upgrade the postage to cover any insurance obligations. This will always be at no additional cost to you.
All of our 3D printed items are printed to order. We aim to dispatch all 3D printed items within 3 working days. With our pre-purchased items we aim to ship ASAP, with same day where possible on orders processed before 11am.
We hate it when our models reach you in the wrong condition. Please contact us using our contact page with as much information as possible and we will arrange a replacement. Please do not send your models back to us.
Our shipping service is normally 2-3 working days from dispatch, but can be as long as 7 days during busy periods. Please first check your order tracking which is available in your account. If its been over 7 days please contact us using any of our contact methods and we will investigate further.
Post Delivery Issues
We hate it when our models reach you in the wrong condition. Please contact us using our contact page with as much information as possible and we will arrange a replacement. Please do not send your models back to us.
Whilst we have had no issues with this, there are instances online documenting this as an issue. It can be caused by sealing in un-cured resins, and is typically an issue that can affect hollowed out models if not cured correctly. If you find you have any issues in this way, please take a photo and contact us asap. We will look to ship a replacement for you.
